Velki Privacy Policy — How Is Your Data Protected?

Velki places the highest importance on the privacy of users in Bangladesh. We are committed to being fully transparent about how your personal data is collected, used, and protected. This privacy policy will inform you about what types of data we collect and why. By using this platform, it is understood that you agree to this policy. We will endeavor to notify you of any changes. Please contact us for any questions regarding data protection.

What data is collected?

At the time of registration, your name, mobile number, date of birth, and payment-related information are collected. National ID card or passport details may be requested for account verification (KYC). While using the platform, your device information, IP address, and browsing activity may be automatically recorded. Financial transaction history, deposit and withdrawal records are stored. Cookies and similar technologies may be used to retain your preferences and session information.

Why and how is data used?

Collected data is primarily used for account management, identity verification, and ensuring secure transactions. Data may be analyzed to prevent financial fraud and money laundering. Data is used to improve user experience and provide relevant offers and information. Information also supports customer service and complaint resolution. Data may be used to fulfill legal obligations and meet regulatory requirements.

Sharing Data with Third Parties

Velki never sells your personal data to third parties for commercial purposes. Payment processors (such as bKash, Nagad, Rocket) and service providers receive only the necessary information. Disclosure of data may be mandatory if required by law enforcement agencies or court orders. Game provider partners may receive only the data necessary for game operation. Before sharing data with any third party, it is verified that they comply with our privacy standards.

What do we do to protect your data?

Your data is stored and transferred using encryption technology. Only a limited number of staff have access to your personal data, and all are required to adhere to strict confidentiality policies. Systems are kept secure through regular security audits and updates. In the event of any security breach, prompt action will be taken and users will be notified if necessary. You are advised to use a strong password and not share your login credentials with any third party to keep your account secure.

What are your rights?

You may request to view the data stored about you at any time. You have the right to request correction of inaccurate or outdated information. After closing your account, you may request deletion of all data except what is required by legal obligations. The option to opt out of marketing communications is also available to you. To exercise these rights or to learn more, visit our FAQ Page or contact us at [email protected].

Policy Changes & Cookies

Velki reserves the right to update this privacy policy as needed, and any changes will be published on the platform. Cookie usage improves your browsing experience, and you can manage cookies through your browser settings. However, disabling cookies may cause some platform features to not work properly. We always strive to ensure that policy changes do not affect your interests. Our Terms & Conditions Reading it will give you a complete picture of how to use the platform.